Nomades NOMADES

Policies

Personal Data Protection and Privacy Policy

[Company Name] Last updated: [date]

At [Company Name] (“we”, “the Company”) we are committed to protecting the privacy and personal data of those who visit our website, contact us, or engage our software development and artificial intelligence agent consulting services. This policy explains what data we collect, for what purpose, how we process it, and what your rights are.

This policy aligns with the principles of Argentina’s Personal Data Protection Act No. 25,326 and its regulatory framework, and also incorporates, as good practice, internationally recognized principles (such as the European GDPR) for clients operating outside Argentina.

1. Data Controller

[Company Name] Tax ID: [number] Address: [address] Privacy contact email: [email]

2. Data We Collect

Depending on how you interact with us, we may collect:

  • Contact data: first name, last name, email, phone, company, job title.
  • Billing data: company name, tax identification number, registered address.
  • Browsing data: IP address, browser type, pages visited, time spent, cookies (see section 8).
  • Project data: technical information, documentation, system access credentials (when provided by the client for consulting tasks), and any other data necessary to deliver the contracted service.
  • Communications: emails, messages, or meeting recordings when the client gives explicit consent.

We do not collect special categories of data (ethnic origin, health, religious or political beliefs, etc.) unless the client voluntarily includes them within a project, in which case they are handled with enhanced confidentiality and only for the specific agreed purpose.

3. Purpose of Processing

We use data to:

  1. Respond to inquiries and prepare commercial proposals.
  2. Execute consulting and development contracts (project management, communication, billing).
  3. Comply with legal, tax, and accounting obligations.
  4. Improve our website and services (analytics, error detection).
  5. Send commercial communications, newsletters, or updates, only if you have given your consent (opt-in).
  6. Ensure the security of our systems and prevent fraud.

We do not use your personal data to train third-party or proprietary artificial intelligence models, unless a specific written agreement with the client expressly authorizes this for a particular project.

Data processing is based on:

  • Consent of the data subject (e.g., when completing a form or subscribing to a newsletter).
  • Contract performance (when data is necessary to provide the contracted service).
  • Legal obligation compliance (billing, tax regulations).
  • Legitimate interest of the Company (IT security, fraud prevention, service improvement), provided this does not override your fundamental rights and freedoms.

5. Data Sharing

We do not sell or rent personal data. We may share information with:

  • Infrastructure and tool providers required to operate (hosting, cloud services, project management tools, payment gateways, AI model providers used in agent development), under confidentiality and data processing agreements.
  • External professionals (accountants, lawyers) when necessary to fulfill legal or contractual obligations.
  • Public authorities, when there is a valid legal requirement.

When a project requires transferring data to providers outside Argentina (e.g., AI or cloud services hosted in other countries), we ensure an adequate level of protection or contractual clauses that guarantee data security, as required by applicable law.

6. Retention Period

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, and thereafter:

  • Contractual and billing data is retained for the period required by applicable tax and accounting regulations in Argentina.
  • Contact data of prospects who did not proceed to a project is retained for up to [X years] or until the data subject requests deletion.
  • Data from completed projects is retained for [X years] for support, warranty, and legal obligation reasons, unless an earlier deletion is expressly requested and does not conflict with another legal obligation.

7. Data Subject Rights

Under Act 25,326, you have the right to:

  • Access: know what data we hold about you and how we use it.
  • Rectification: correct inaccurate or outdated data.
  • Erasure: request deletion of your data when no longer needed or withdraw your consent.
  • Objection: object to the processing of your data for specific purposes (e.g., marketing).
  • Portability: request your data in a structured format, where technically feasible.

To exercise these rights, contact us at [contact email] stating the right you wish to exercise and attaching documentation to verify your identity. We will respond within the timeframes established by applicable law (generally 10 business days).

The Agencia de Acceso a la Información Pública (AAIP), as the supervisory authority under Act 25,326, has the authority to handle complaints and claims regarding non-compliance with personal data protection rules.

8. Cookies and Similar Technologies

Our website may use first-party and third-party cookies to:

  • Remember browsing preferences.
  • Analyze site usage (e.g., through web analytics tools).
  • Measure campaign performance, where applicable.

You can configure your browser to reject or delete cookies, although this may affect the functionality of some parts of the site. By continuing to browse, you accept the use of cookies in accordance with this policy.

9. Information Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure, including:

  • Data encryption in transit (HTTPS/TLS).
  • Restricted access controls to client and project information.
  • Confidentiality agreements with our team and collaborators.
  • Periodic review of our security practices.

No system is 100% infallible; if we detect a security incident affecting your data, we will notify you in accordance with applicable law.

10. Minors

Our services are directed at companies and professionals. We do not intentionally collect data from minors. If we detect that data from a minor has been collected without the appropriate consent, we will proceed to delete it.

11. Third-Party Data in Consulting Projects

When a client provides us with personal data of third parties (e.g., their own users’ data to develop or train an AI agent), the client acts as the data controller and warrants having the necessary authorizations to share that data with us. [Company Name] acts in that case as data processor, processing such data solely according to the client’s instructions and the terms of the corresponding service agreement.

12. Changes to This Policy

We may update this policy to reflect legal, technical, or organizational changes. The current version will always be the one published on our website, with the last updated date indicated at the top of the document.

13. Contact

For inquiries, complaints, or to exercise your personal data rights:

[Company Name] Email: [email] Phone / WhatsApp: [number] Address: [address]

This document is for informational purposes and does not replace professional legal advice. It is recommended to have it reviewed by a data protection attorney before publishing, to ensure compliance with Act 25,326, its regulations, and any other applicable law depending on the countries where your clients operate.

Refund Policy

[Company Name] Last updated: [date]

At [Company Name] we provide software development and artificial intelligence agent consulting services. We want every client to be satisfied with the work delivered, and therefore establish this refund policy, applicable to services contracted through our website and other official channels.

As these are professional services (not standardized physical or digital products), this policy focuses on the nature of hourly work, sprints, and deliverables — not on “I didn’t like the product” returns.

1. Scope

This policy applies to:

  • Technical and strategic consulting services (architecture, audits, advisory).
  • Custom software development.
  • AI agent design, implementation, and integration.
  • Any other professional service contracted under an agreement, proposal, or budget accepted by the client.

Does not apply to:

  • Third-party software licenses, API subscriptions (e.g., AI model credits), or other infrastructure costs already consumed or paid to external providers.
  • Hours of work already executed and delivered as agreed.
  • Services where the client has formally approved a deliverable (milestone, sprint, or phase).

2. Engagement Models and How They Affect Refunds

a) Fixed-price projects

  • If the project is canceled before work begins, 100% of the amount paid is refunded, minus any administrative costs already incurred (if any).
  • If canceled after work has begun, the proportion corresponding to unexecuted work is refunded, based on documented progress (logged hours, delivered milestones, or completed sprint percentage).
  • Phases or deliverables already approved by the client are non-refundable.

b) Hourly consulting / hour packs

  • Only contracted hours that are unused are refunded.
  • Hours already worked (including meetings, analysis, documentation, and development) are non-refundable.

c) Retainers / recurring monthly services

  • The client may cancel renewal at any time; cancellation takes effect at the end of the already-paid period.
  • Partial refunds for an already-started month are not issued, unless the service was not delivered due to causes attributable to [Company Name].

3. Valid Grounds for a Refund Request

  • The service was not delivered as specified in the signed proposal or contract, and the issue was not resolved after a formal complaint.
  • Proven failure to meet critical deadlines agreed in writing, without justified cause.
  • Project cancellation before work effectively begins.
  • Billing errors (duplicate charges, incorrect amounts, etc.).

Not considered valid grounds:

  • Client changes of opinion regarding already-approved scope.
  • Subjective dissatisfaction with technically sound decisions consistent with the agreed terms.
  • AI model (agent) outcomes that depend on external variables (client data, model providers, subsequent use by the client) outside [Company Name]‘s control.

4. Refund Request Deadline

The client has [X days] from the invoice date or from service completion/cancellation (whichever comes first) to submit a refund request.

5. How to Request a Refund

  1. Send an email to [contact email] with the subject “Refund Request”.
  2. Include: name and company name, invoice or receipt number, description of the reason and relevant evidence (emails, meeting minutes, deliverables, etc.).
  3. Our team will confirm receipt within 48 business hours.

6. Evaluation and Resolution

  • We will review the request together with project documentation (time logs, deliverables, communications) within [X days].
  • We will notify you in writing of the resolution, indicating whether full or partial refund is granted, or providing a reasoned rejection.
  • In case of disagreement, the client may request a second review by providing additional information.

7. Refund Method and Timeline

  • Refunds are processed via the same payment method used originally, unless otherwise agreed between the parties.
  • Once the refund is approved, funds are credited within [X days].
  • Bank transfer fees or payment gateway commissions, if any, may be deducted from the refund amount.

8. AI Services Exception Clause

Since AI agent projects depend on factors such as the quality of data provided by the client, the behavior of third-party models, and subsequent use of the solution, [Company Name] warrants correct technical implementation as specified, but cannot guarantee specific business outcomes (e.g., conversion rates, cost savings, or absolute model accuracy). These aspects do not, by themselves, constitute grounds for a refund.

9. Contact

For any questions regarding this policy:

[Company Name]

  • Email: [email]
  • Address (if applicable): [address]

This policy may be modified by [Company Name] at any time. Changes will apply to services contracted after the new version is published. This document is for informational purposes and does not replace professional legal advice; it is recommended to have it reviewed by an attorney before publishing, to ensure compliance with applicable consumer protection regulations in [country/jurisdiction].